UN Crowne Plaza Gets Bad Review

I can’t stand it anymore, hotels that totally disregard your humanity! Even if your elite level and a loyal customer. Made my reservations via the Priority Club site for a smoking Jr. Suite at the Crowne Plaza UN while attending the NY Times Travel Show. Check in and ask is it a smoking room? “Yes sir, just what you wanted sir”. Not according to the sign he room! Call down and, “oh sir, we thought you wanted a non-smoking suite”. The same desk clerk that just checked me in. Move to a smoking standard then tried to log in on the computer, no go. Flush the toilet and the handle comes off. “No problem sir, we’ll have your suite in the morning”. Not until four calls are made in the AM. I understand oversold but then overhear the concierge chatting on the phone. “It was a riot we sent a German woman to her room last night and there was a guy in it sleeping”.

Funny, I don’t think either CUSTOMER thought so. Finally we get a call and our non-smoking suite is ready. “I reserved a smoking one”, I said. “Oh, we will see what we can do”, she said. For a 48 hour stay over we finally get things fixed with a little more that eight hours left, that’s what Priority Elite gets you at the Crowne Plaza UN. Imagine if you were just a Traveling Joe? Maybe it is not good to be elitists!