How come being a “Preferred Guest” is special? My recent experience with
Starwood Hotel makes me wonder how regular travelers are treated. Hotels like it when you book online; it makes it easier for them and theoretically yourself. What should have been easy took over 45 minutes today.
Sign on and make reservations, “Sorry name doesn’t match member number”. It is the same name I’ve had for my whole life! Then on telephone support, “ I am sorry Mr. St. John but your name and # do not match.
I stated the obvious, “Starwood sent me the card complete with member # and my name on it,” I haven’t changed my name.
“Well that is strange,” the voice on the phone, answered. “Would you like to make a reservation”?
“Been trying for awhile, think I can use my real name and even get my points”?
“Well not if your name and # do not match”, they replied.
Round and round it went till finally I got a reservation, and didn’t even have to change my name! I wonder if I try to book on one of the company’s other properties such as
Westin or
Regis if I can use my real name? Apparently at a Sheraton I am now cleared to do so.