The Customer is Always Right

Read some great news in US Today the other day. Travel industry workers are getting more power to please the customer. That maid cleaning your hotel room wields some new power. She just might be the one to make things right or get you a no pay room. The new plan put into play is called, “service recovery”. It is designed to take a customer from hell to heaven in 60 seconds. They want to keep you happy and loyal even if they have to cover your cost. Hampton Inn & Suites is one of the first to implement the plan. They figure that they refund half of 1% a year. They also get back an average of 7$ in business from dissatisfied customers that returned because of a refund. Now if I could just get back my bucks from the Sheraton Hotel in Portsmouth. Your air conditioning system stinks!